Somewhere to live while the house gets put back together.
A furnished apartment near your home, your schools and your commute, ready within days and billed to your insurance company, for as long as the repair takes.
The first 48 hours
After a fire, a burst pipe or a flood, the first two nights are usually a hotel, and that is fine. The mistake is staying there for two months. Call your insurance company, open the claim, and ask one question: does my policy include loss of use, or Additional Living Expenses? If it does, temporary housing is part of your claim, and the carrier would rather pay for a furnished apartment than six weeks of hotel folios and restaurant receipts. Then call us, or fill in the quote form with the claim number, how many people and pets you have, and where the children go to school.
What we set up for you
A real apartment in a professionally managed community, as close to your home as we can manage so the commute and the school run stay the same. It comes ready: bed made, kitchen stocked with cookware and dishes, towels and linens, washer and dryer, a sofa you would actually sit on, and the electricity, water, high-speed Wi‑Fi and TV already on. You bring a suitcase and whatever the restoration company managed to save. Most of our communities welcome pets; tell us the breed and size and we match accordingly.
How the billing works
We invoice your insurance carrier or the claims administrator directly, one dated invoice a month against your claim number. You do not front the rent and you do not chase reimbursement. If your policy has a daily or monthly ALE cap, tell us the number and we will find a home that fits inside it; a real kitchen keeps the food receipts off the file, which is often what keeps a family under the cap. Our ALE housing page explains the coverage in more detail, and our guide for displaced homeowners walks through the whole process.
How long you can stay
Repairs never finish on the date the contractor first said. Our lease runs month to month from a 30-night minimum, so it follows the rebuild: if the house is ready early, 30 days' notice ends the stay with no penalty; if the permit, the drywall or the inspection runs long, you stay put with no new lease and no move. The housing follows the claim, and your adjuster gets one clean trail of invoices for the whole stretch.
Where we can house you
Across North and South Carolina: Charlotte and every suburb from Lake Norman to Fort Mill, Raleigh, Durham, Cary and the Triangle, Greensboro, Winston-Salem and High Point, Hickory, Wilmington, Fayetteville, and the Charleston suburbs. See our markets page for the communities in each city. Tell us the address of the damaged home and we start from there.
Questions families ask
Will my insurance pay for a furnished apartment after a fire or flood?
If your policy includes loss of use (Additional Living Expenses), yes: it pays for comparable temporary housing while your home is uninhabitable after a covered loss. We bill the carrier directly against your claim.
How fast can you have an apartment ready?
Usually within a few days once we have the claim number, the household and the target area; we can often offer options the same business day.
Do I have to pay anything up front?
Not when the carrier is paying: we invoice the insurance company or claims administrator directly. If your claim is still being opened, tell us and we will coordinate with your adjuster.
Can we bring our pets?
Most of our communities welcome pets; each has its own policy on breed and weight. Tell us up front and we match accordingly.
What if the repairs take longer than expected?
You stay put. The lease extends month to month with no new lease and no move; if the house is ready early, 30 days' notice ends the stay with no penalty.
Can you place us near our children's school?
That is the first thing we ask. We place as close to the damaged home as we can so the school run and the commute stay the same.